Refund policy
Last updated: 27 September 2026
14 days, no questions asked
If you buy lifetime access to Gulrót and change your mind, you get a full refund if you ask within 14 days of paying. You do not have to give a reason.
How to ask
Write to us at gulrot@gulrot.is, or reply to the receipt you got from Creem (creem.io), our Merchant of Record, which handles payments. We reply within 3 business days and refund you through Creem. The money goes back to the card or account you paid with.
What happens after a refund
Your family keeps its account and everything in it. It goes back to the state after the free trial: the children's side keeps working, and parents cannot add new tasks, rewards or children until the family has lifetime access again, by paying or through invites. The full rules are in our terms of service.
After 14 days
After 14 days, payments are not normally refunded. Your rights as a consumer under the law where you live are not affected by this policy. If something is wrong, write to Ingvi Þór Guðmundsson at gulrot@gulrot.is and we will sort it out.
This document is written in English, and the English version is the one that applies.